Customer Service Officer - PT. Citra Maharlika Lintas Wahana

Join PT. Citra Maharlika Lintas Wahana as a Customer Service Officer and become part of a dynamic team dedicated to delivering exceptional travel solutions with professionalism and care. We are seeking friendly, proactive, and customer-focused professionals to join our team in Tangerang, Banten. In this role, you will be the first point of contact for our customers, handling inquiries, complaints, and ensuring their travel experience is seamless and enjoyable. This is a great opportunity to grow within a reputable company that values its employees and customers alike.

PT. Citra Maharlika Lintas Wahana is a leading travel agency committed to providing top-notch services to our clients. Our team is passionate about travel and dedicated to making every journey memorable. As a Customer Service Officer, you will use tools like Salesforce and Zoho Desk to manage customer interactions efficiently. You will also have the chance to develop your skills in a supportive environment, with opportunities for career advancement.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and satisfactory resolutions.
• Manage and update customer records using Salesforce and Zoho Desk.
• Assist in booking and coordinating travel arrangements, including flights, hotels, and tours.
• Provide excellent customer service by being polite, patient, and empathetic.
• Stay updated with the latest travel policies and procedures to ensure compliance and accuracy.
• Collaborate with other departments to resolve customer issues and improve overall service quality.
• Conduct regular follow-ups to ensure customer satisfaction and gather feedback for service improvement.
• Participate in team meetings and training sessions to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the travel industry.
• Bachelor's degree in Business Administration, Tourism, or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and multitasking abilities.
• Familiarity with Salesforce and Zoho Desk is a plus.
• Proficiency in English and Bahasa Indonesia.
• Ability to work well under pressure and meet tight deadlines.
• Customer-focused mindset and a passion for travel.

🛠️ Keahlian

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