IT Helpdesk Staff - Bandung (Full-Time)

Surya Donasin is seeking a dedicated IT Helpdesk Staff to join our dynamic team in Bandung, Jawa Barat. As a key member of our IT support department, you will play a vital role in ensuring smooth technical operations, resolving user issues, and maintaining the integrity of our IT infrastructure. In this role, you will be the first point of contact for all IT-related inquiries, providing timely and efficient support to our employees. This is an excellent opportunity to leverage your technical skills and customer service abilities in a supportive and growing environment.

As an IT Helpdesk Staff at Surya Donasin, you will be responsible for a wide range of tasks, including troubleshooting hardware and software issues, managing user accounts, and ensuring the security of our IT systems. You will work closely with various departments to understand their IT needs and provide appropriate solutions. This role offers a chance to grow your technical expertise while contributing to the overall success of our organization.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support to employees, ensuring minimal disruption to daily operations.
• Troubleshoot and resolve hardware, software, and network issues.
• Manage and maintain user accounts and access permissions.
• Document and track IT incidents and service requests using a ticketing system.
• Monitor and maintain the performance of IT systems and networks.
• Assist in the implementation of new IT systems and software.
• Ensure compliance with IT policies and procedures.
• Provide training and support to new employees on IT systems and tools.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support or a similar role.
• Proficient in using ITIL framework and best practices.
• Familiarity with Windows and Linux operating systems.
• Experience with network troubleshooting and security.
• Knowledge of helpdesk tools such as ServiceNow, Zendesk, or similar.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.

🛠️ Keahlian

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