Operations Assistant (Tenant Relations) - SM Supermalls

Join SM Supermalls as an Operations Assistant (Tenant Relations) in beautiful Bali and play a pivotal role in ensuring seamless mall operations and tenant satisfaction. This dynamic position offers the opportunity to support tenant relations through meticulous documentation, efficient communication, and proactive problem-solving. As part of the operations team, you'll contribute to maintaining a high standard of service and ensuring that every tenant's needs are met.

At SM Supermalls, we are committed to creating an exceptional shopping experience for our customers. Our state-of-the-art facilities and diverse tenant mix make us a unique destination in Bali. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering outstanding service.

In this role, you'll be responsible for a variety of tasks that include managing tenant contracts, coordinating with vendors, and ensuring that all operational aspects of the mall are running smoothly. You'll work closely with the operations team and tenant managers to address any issues that may arise, ensuring that our tenants have a positive experience.

📋 Tanggung Jawab Pekerjaan

• Manage tenant contracts and leases, ensuring all documentation is accurate and up-to-date.
• Coordinate with vendors and service providers to ensure timely delivery of services and maintenance.
• Assist in the organization and execution of mall events and promotions.
• Monitor tenant performance and provide feedback to ensure high standards of service.
• Handle tenant inquiries and complaints, resolving issues promptly and professionally.
• Support the operations team in maintaining cleanliness and orderliness of the mall.
• Assist in the preparation of reports and presentations for the operations team.
• Stay updated on industry trends and best practices to continuously improve operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 2 years of experience in a similar role, preferably in the retail or hospitality industry.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Familiarity with Microsoft Office Suite, particularly Excel and Word.
• Ability to work well under pressure and meet deadlines.
• Proactive and detail-oriented with a strong customer service focus.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

Lowongan Terkait